Law Enforcement & Safety Information

Last updated July 2026

These guidelines explain how authorised law enforcement agencies may request information from PandoraByte LLC, the operator of Banbino.

Banbino reviews law enforcement requests in accordance with applicable law. We may reject, object to, narrow or request clarification of any request that is incomplete, overly broad, legally invalid or submitted by an unverifiable person.

These guidelines are provided for informational purposes and do not waive any legal rights or objections available to Banbino.

1. Safety incidents and contacting law enforcement

Banbino users who believe they or another person may be in immediate danger, or who encounter suspected serious criminal activity, should contact their local law enforcement or emergency services directly.

This may include situations involving

—

Suspected human trafficking or exploitation

—

Sexual exploitation or abuse

—

Threats of violence or serious physical harm

—

Child sexual abuse or exploitation

—

Stalking, coercion or extortion

—

Other suspected serious criminal activity

If there is an immediate risk of death or serious physical injury, users should contact their local emergency services immediately.

Emergency telephone numbers vary by country. Users should use the official emergency number applicable in their location, such as 911 in the United States and Canada, 112 in the European Union and many other countries, or 999 in the United Kingdom.

Users may also report the relevant profile, message or activity to Banbino using the in-app reporting tools or Banbino's general support channel.

Reporting an issue to Banbino does not replace contacting law enforcement or emergency services where immediate assistance or a criminal investigation may be required.

Where appropriate, users should preserve relevant information such as usernames, profile links, messages, screenshots or other details that may assist law enforcement.

Users should not place themselves at further risk in order to collect evidence.

2. Submitting a request

All law enforcement requests must be submitted through the secure Law Enforcement Request Form below.

—

Requests submitted through general customer support, social media or other communication channels may not be processed.

—

The form is intended only for sworn law enforcement officers, prosecutors, authorised government investigators and other government officials acting in an official capacity.

—

Members of the public should use Banbino's in-app reporting tools or general support channel to report users, content or safety concerns. For suspected criminal activity, serious safety threats or emergencies, users should also contact the appropriate local law enforcement or emergency services directly.

REQUEST TYPE

Requester details

AGENCY

COUNTRY

OFFICER NAME

TITLE

OFFICIAL EMAIL

Target account

Provide at least one identifier.

USERNAME

PROFILE URL

REGISTERED EMAIL

PHONE NUMBER

SUBSCRIPTION / TRANSACTION IDENTIFIER

Records requested

SHORT DESCRIPTION

NCMEC CYBERTIPLINE REPORT NUMBER (IF APPLICABLE)

I confirm that I am a sworn law enforcement officer, prosecutor, or authorised government official, that I am authorised to make this request on behalf of the requesting agency, and that the information provided here is accurate to the best of my knowledge.

Submitting this form does not necessarily constitute formal service of legal process.

3. Requester verification

Requests must be submitted using an official government or agency email address.

Banbino may independently contact the relevant agency to verify

—

The requester's identity

—

The requester's role and authority

—

The validity of the case or investigation

—

The authenticity of any attached legal documents

We may decline a request where the identity or authority of the requester cannot be verified.

4. Information required

The request form will ask for

—

The requesting agency's name and jurisdiction

—

The requesting official's full name, title and contact details

—

The agency case or reference number

—

A brief description of the investigation

—

The relevant Banbino account identifiers

—

The specific records requested

—

The relevant date range

—

The applicable legal authority

—

A copy of any subpoena, court order, warrant or other legal document

Where possible, identify the relevant account using one or more of the following

—

Banbino username

—

Profile URL

—

Registered email address

—

Registered telephone number

—

Subscription or transaction identifier

Requests based only on a person's name, photograph or physical description may be impossible to process.

5. Legal process

Banbino requires valid legal process appropriate to the type of information requested and the applicable jurisdiction.

Requests for the contents of private communications generally require a valid search warrant or equivalent legal authority.

Submission of a request does not guarantee that the requested information is available or that it will be disclosed.

Requests from authorities outside the United States may need to be submitted through an applicable mutual legal assistance treaty, letter rogatory or another recognised international legal process.

6. Preservation requests

Authorised government agencies may use the form to request the preservation of existing account records while obtaining the required legal process.

Where applicable, Banbino may preserve available records for 90 days and may extend that period as required by applicable law.

A preservation request

—

Does not authorise disclosure

—

Does not continuously collect new information

—

Cannot restore information that has already been deleted

—

Does not guarantee that the requested information exists

7. Emergency requests

The Law Enforcement Request Form includes an option for emergency disclosure requests.

Emergency requests are intended only for situations involving an imminent danger of death or serious physical injury.

The requester must explain

—

The nature of the emergency

—

Who is at risk

—

The specific danger involved

—

The information being requested

—

How the requested information may help prevent or reduce the danger

—

Why there is insufficient time to obtain ordinary legal process

Banbino evaluates each emergency request individually and may independently verify the request with the relevant agency.

Investigative urgency, approaching deadlines or flight risk alone may not qualify as an emergency.

8. Child safety

Banbino has zero tolerance for child sexual abuse or exploitation.

Suspected child sexual abuse material and related activity may be reported to the National Center for Missing & Exploited Children and appropriate law enforcement authorities where required by law.

Requests connected to an existing NCMEC CyberTipline report should include the relevant report number in the form.

9. User notification

Banbino may notify an affected user of a law enforcement request unless notification is prohibited by law or where Banbino reasonably believes that notice could

—

Create a risk of harm

—

Compromise an investigation

—

Result in the destruction of evidence

—

Obstruct lawful proceedings

—

Endanger a child or another person

Any request to prevent or delay user notification should include the relevant legal authority or court order.

10. Information availability

The information available depends on

—

What information Banbino collects

—

Whether the information is still retained

—

The relevant user's account settings and activity

—

The date range covered by the request

Banbino cannot provide information that it does not hold, that has already been deleted under its retention practices or that relates to communications conducted outside the Banbino platform.

Banbino does not store users' complete payment-card details. Additional payment or transaction information may be held by the applicable app store or payment processor.

11. Response and disclosure

Banbino may request further information or clarification before processing a request.

Where records are disclosed, they will be provided through a method that Banbino considers appropriately secure and only to a verified official recipient.

Banbino does not guarantee a particular response time. Emergency and child-safety matters may be prioritised where appropriate.

Submitting the form does not necessarily constitute formal service of legal process.