Privacy Policy

Last updated July 2026

Banbino is a matching service. We help adults find each other for family-building and relationships, and we let you optionally browse donor listings provided by licensed fertility clinics. This policy explains what information we collect, why, who we share it with, and how you control it.

Operated by PandoraByte LLC, a Wyoming company registered at 75 E 3rd St, Sheridan, WY 82801. Privacy contact: contact@banbino.co. Banbino is for adults 18 and over only.

1. Information we collect

You give us

WHATEXAMPLESWHY

AccountEmail, phone number, password, date of birthCreating your account, signing you in, confirming you're 18+

ProfileName or display name, photos, bio, gender, city, relationship status, what you're looking forShowing your profile to other members

PreferencesAge range, distance, family-building goals, who you want to match withDeciding which profiles to show you

MessagesMessages to other members, support requests, reports about other membersRunning the messaging feature, support, and safety

PaymentBilling country and postal code, card brand, last 4 digits, subscription statusManaging your purchases. We never receive or store your full card number.

We collect automatically

WHATEXAMPLESWHY

DeviceIP address, device model, OS version, app version, device identifiers, crash logsRunning the app, security, fixing bugs

UsageScreens viewed, features used, swipes, matches, session lengthImproving the app, detecting fake accounts and abuse

LocationCity/region from your IP. Precise GPS only if you grant permission.Showing you people nearby

From other companies

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Sign-in providers (Apple, Google), your name, email, and profile photo, if you sign in that way

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Payment processors, confirmation that a payment succeeded, and fraud signals

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Fertility clinic partners, the donor listings themselves. This is information about donors, not about you.

We do not buy personal information from data brokers.

2. Sensitive information

Some of what you share may be treated as sensitive under privacy law, in particular your sexual orientation, who you're attracted to, and your family-building intentions.

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We collect it only because you chose to put it on your profile, and only to run the matching service.

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We never use it for advertising and never share it with advertisers.

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You can edit or remove it from your profile at any time.

Banbino is not a healthcare provider and is not a HIPAA covered entity

We don't collect your medical records, fertility test results, or genetic screening results, and we don't ask you for them.

3. Donor listings from fertility clinics

If you choose to view donor listings:

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The listings are supplied by licensed fertility clinics. The medical and physical information in them describes the donor, not you.

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We don't send your information to any clinic unless you specifically ask us to. Browsing is private. If you request contact with a clinic, we show you exactly what will be shared and ask you to confirm first.

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Once a clinic receives your information, the clinic's own privacy policy applies to what they do with it. We're not responsible for their practices.

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You can stop future sharing at any time, but we can't retrieve what a clinic already has.

4. How we use your information

Running the service

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Create and run your account

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Show your profile to other members and show you theirs

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Suggest matches based on your preferences, distance, and activity

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Deliver messages between members

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Process purchases and subscriptions

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Provide customer support

Safety, quality and law

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Verify you're a real adult, and detect fake profiles, spam, fraud, and abuse

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Investigate reports and enforce our Terms of Service

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Fix bugs and improve the app

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Send service messages (security alerts, policy changes) and, if you opted in, marketing

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Comply with the law

If you're in the EEA or UK, our legal bases are: performing our contract with you (running the service), your consent (marketing, precise location, and sensitive profile information), our legitimate interests (safety, fraud prevention, improving the app), and legal obligations (tax, responding to lawful requests).

6. Payments

Purchases are handled by Apple (iOS), Google (Android), and Stripe, Inc. (web).

You enter your card details directly into the payment provider's secure form. We never see, process, or store your full card number, CVC, or bank credentials. We only receive what's listed in Section 1: billing country and postal code, card brand, last four digits, and your transaction and subscription status.

Stripe handles your payment information under its own privacy policy at stripe.com/privacy.

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Records: we keep transaction records for 7 years as required by tax and accounting law, even after you delete your account.

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Cancellations and refunds: covered in our Terms of Service.

7. App permissions

Each of these is optional and you can change it any time in your device settings.

PERMISSIONUSED FORIF YOU SAY NO

CameraTaking profile photosUpload existing photos instead

PhotosUploading profile photosUse the camera instead

LocationShowing people near youWe use city-level location from your IP address

NotificationsNew matches and messagesThe app works normally

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We don't collect location in the background when the app is closed.

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On iOS, we won't track you across other companies' apps and websites unless you allow it through the App Tracking Transparency prompt.

8. Analytics and advertising

We use analytics tools to see how the app is used and to fix problems. We configure them not to collect your profile content or your messages.

We may advertise Banbino on other platforms and share limited identifiers (like a hashed email or advertising ID) to measure whether our ads work. Under California and some other US state laws this counts as “sharing.” You can opt out, and we honour Global Privacy Control signals.

Our website uses cookies for login, preferences, and analytics. Where required, we ask for consent first.

9. How long we keep things

INFORMATIONKEPT FOR

Your account and profileWhile your account is open

Profile data after you deleteRemoved from our live systems within 30 days

Encrypted backupsAged out within 90 days of deletion

Safety records (reports, bans)Up to 3 years after closure, so banned users can't just re-register

Transaction and tax records7 years (legal requirement)

Support tickets1 year

Server and security logs90 days

We may keep information longer if we're legally required to, or if there's an ongoing investigation or legal claim.

10. Deleting your account

You can delete your account

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In the app: Settings → Account → Delete Account

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On the web: banbino.co/delete-account, you don't need the app installed

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By email: contact@banbino.co

When you delete, your profile disappears from the app immediately, and your data is removed from our live systems within 30 days, subject to the exceptions in Section 9. Messages you already sent stay in the other person's inbox, the same way a sent email does; we remove your identity from them.

Deleting is permanent, and is not the same as deactivating.

11. Your rights

Wherever you live, you can

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Access the information we hold about you and get a copy

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Correct anything wrong

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Delete your account and your information

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Withdraw consent for location, marketing, or anything else you opted into

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Opt out of marketing at any time

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Complain to us, and to your privacy regulator

EEA and UK residents additionally have rights to restrict processing, object to processing based on legitimate interests, and receive your data in a portable format. You can complain to your national data protection authority (in the UK, the ICO at ico.org.uk).

California residents have the right to know, access, delete, correct, opt out of sale or sharing, and not be discriminated against for exercising those rights. We haven't sold personal information in the last 12 months. You can use an authorised agent with your written permission.

Residents of other US states with privacy laws (Virginia, Colorado, Connecticut, Texas, Oregon, and others) have similar rights, including opting out of targeted advertising. If we refuse a request, you can appeal by emailing contact@banbino.co with “Privacy Appeal” in the subject line; we'll respond within 45 days, and you can then contact your state Attorney General.

To exercise any of these

Most controls are in the app under Settings → Privacy. Otherwise email contact@banbino.co. We'll respond within 30 days (45 in US states), may need to verify your identity first, and won't charge you.

12. Security

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All data encrypted in transit using TLS 1.2 or higher

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Stored data encrypted at rest using AES-256

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Passwords stored only as salted hashes, we can never see them

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Access to member data limited to staff who need it, with multi-factor authentication required

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Hosted on Google Cloud Platform, which maintains physical and operational security controls

No system is completely secure, and you're responsible for keeping your password private. If a breach affects your information, we'll notify you and the relevant regulators as required by law.

13. International transfers

We use service providers in the United States and elsewhere. When we transfer information out of the EEA or UK, we use European Commission Standard Contractual Clauses and the UK Addendum, plus encryption in transit and at rest.

14. Under-18s

Banbino is strictly 18+. We ask for your date of birth at sign-up and don't knowingly collect information from anyone younger. If we find an underage account, we delete it. If you think a minor is using Banbino, email contact@banbino.co.

15. Other websites

Banbino links to other companies' websites and services, including clinics and payment providers. Their privacy policies govern what they do with your information, not this one.

16. Changes

We may update this policy. We'll change the date at the top and post the new version at banbino.co/privacy. For significant changes we'll give you 30 days' notice by email and in the app, and we'll get your consent where the law requires it.

17. Contact us

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Support: contact@banbino.co

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Post: PandoraByte LLC, 75 E 3rd St, Sheridan, WY 82801